The Malta Chamber of SMEs welcomes MCESD Chairperson David Xuereb to its offices
01 February 2024
Malta Chamber of SMEs President Mr Paul Abela and Deputy President Mr Philip Fenech welcomed...
The European Consumer Centres' Network (ECC-Net) published a report on online cross-border mystery shopping. The Consumer Conditions Scoreboard (March 2011) had shown that the total share of consumers shopping online has increased from 37% to 40% in 2010, however, only 9% of this share is related to cross-border purchasing.
The European Commission declared in "A digital agenda for Europe" (COM (2010)) that its aim is that 20% of the population will buy online by 2015. This study will amongst others contribute to the Commission's 20% objective by highlighting the obstacles consumers face and by providing recommendations on how to eliminate them.
The purpose of the research carried out for this report was to test the current state of cross-border e-commerce within the internal market with the objective to test in practice whether traders grant consumers the correct protection when selling across borders online. The main part of the research consisted of a mystery shopping exercise and the actual purchases carried out, in early 2011, were in order to check if the traders comply with EU legislation regarding e.g. the level of information and assistance provided after the conclusion of the order.
The product categories identified as most relevant were clothing, sporting goods, household goods, books, music CDs, DVD films, video/computer games, computer software, electronic equipment and products for personal care.
The Malta Chamber of SMEs represents over 7,000 members from over 90 different sectors which in their majority are either small or medium sized companies, and such issues like the one we're experiencing right now, it's important to be united. Malta Chamber of SMEs offers a number of different services tailored to its members' individual requirements' and necessities. These range from general services offered to all members to more individual & bespoke services catered for specific requirements.
A membership with Malta Chamber of SMEs will guarantee that you are constantly updated and informed with different opportunities which will directly benefit your business and help you grow. It also entails you to a number of services which in their majority are free of charge and offered exclusively to its members (in their majority all free of charge).