Fabian Demicoli

Survey shows we are afraid to use our mobile phones when we roam in the EU


A new
Eurobarometer survey from January 2014 shows that more than a quarter of us
turn our phone off altogether when we travel within the EU. This means that
telecom companies are missing out on extra potential revenue, and it shows that
EU citizens travelling for work or pleasure are afraid of being stung with a
huge bill when they get home.

The Commission calculates that 94% of people who
would normally use social media at home, avoid doing so from another EU country
and consumers are not just limiting their mobile use when abroad. At home, 70%
of people who call other EU countries limit these calls for cost reasons. 
European Commission Vice President Neelie Kroes said: "I am honestly shocked by
these figures. It shows we have to finish the job and eliminate roaming
charges.  It's not just a fight between holiday-makers and telecoms
companies. Millions of businesses face extra costs because of roaming, and
companies like app makers lose revenue too. Roaming makes no sense in a single
market – it's economic madness."

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