Officials from the Malta Chamber of SMEs and landlords’ representatives met with ARMS CEO George Azzopardi to discuss sector concerns and suggest improvements.
During the meeting with ARMS Ltd, several important issues were brought to light, particularly concerning the submission of meter readings, the remit of the bill calculator, and complications arising from tenants failing to settle their utility bills. ARMS Ltd is currently undertaking a comprehensive digital transformation aimed at increasing service efficiency and enhancing the user experience.
This initiative involves moving from manual forms to a fully online application process, complemented by a personalised user portal. These changes are expected to improve the accuracy and frequency of billing while addressing concerns over responsibility for unpaid tenant bills.
ARMS Ltd is also aiming to strengthen collaboration with landlords to encourage uptake of its new digital services. Discussions included the possibility of organising awareness sessions in partnership with the Malta Chamber of SMEs. Furthermore, the organisation is exploring additional payment methods, including wider deployment of payment machines in rural areas.
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The Malta Chamber of SMEs represents over 7,000 members from over 90 different sectors which in their majority are either small or medium sized companies, and such issues like the one we're experiencing right now, it's important to be united. Malta Chamber of SMEs offers a number of different services tailored to its members' individual requirements' and necessities. These range from general services offered to all members to more individual & bespoke services catered for specific requirements.
A membership with Malta Chamber of SMEs will guarantee that you are constantly updated and informed with different opportunities which will directly benefit your business and help you grow. It also entails you to a number of services which in their majority are free of charge and offered exclusively to its members (in their majority all free of charge).
