SME Chamber

SME Chamber and Landlords meet ARMS CEO to address sector concerns

15 April 2025

Officials from the Malta Chamber of SMEs and landlords’ representatives met with ARMS CEO George Azzopardi to discuss sector concerns and suggest improvements.

During the meeting with ARMS Ltd, several important issues were brought to light, particularly concerning the submission of meter readings, the remit of the bill calculator, and complications arising from tenants failing to settle their utility bills. ARMS Ltd is currently undertaking a comprehensive digital transformation aimed at increasing service efficiency and enhancing the user experience.

This initiative involves moving from manual forms to a fully online application process, complemented by a personalised user portal. These changes are expected to improve the accuracy and frequency of billing while addressing concerns over responsibility for unpaid tenant bills.

ARMS Ltd is also aiming to strengthen collaboration with landlords to encourage uptake of its new digital services. Discussions included the possibility of organising awareness sessions in partnership with the Malta Chamber of SMEs. Furthermore, the organisation is exploring additional payment methods, including wider deployment of payment machines in rural areas.

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