The European
Commission proposed this week a set of voluntary European Tourism Quality
Principles to ensure that tourists travelling to other Member States or
visiting our continent from third countries will get value for their money.
These principles cover four main areas: staff training under the supervision of
a quality coordinator, consumer satisfaction to ensure that tourist can rely on
handling of their complaints, cleanliness and maintenance, and correctness and
reliability of information in at least the most relevant foreign language. Such
access to reliable and up-to-date information on the quality of tourism services
enables tourists to differentiate among competing products, to make an informed
choice and to overcome linguistic difficulties. Small and medium size
enterprises (SMEs) will find it easier to emphasize that they are providing a
high quality service by sticking to the principles. The proposal will therefore
help SMEs which make up over 90% of the EU tourism sector.
More
information:
http://ec.europa.eu/enterprise/sectors/tourism/quality-label/index_en.htm
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