Fabian Demicoli

MCCAA – Malta Competition and Consumer Affairs Authority

Any consumer has a right to present a complaint. But businesses cannot stay hanging on for three, four months awaiting a call for a decision in front of consumers' Arbiter.

 

 

 

 

 

 

 

Malta Competition and Consumer Affairs Authority(MCCAA) was established to resolve previous bottlenecks. A three month delay process is excessive and smells of incompetence. Most decisions are taken against the Retailer or Trader on the assumption that it's a consumer affairs arbiter and retailers and traders are more often than not treated as guilty even before a hearing starts; delays, prejudice and poor technical and commercial knowledge.

The cost of technical expertise is excessive and the knowledge of expertise is often waiting. This is one other reform that GRTU assesses as a failure.

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