Malta Chamber of SMEs organises a webinar with BOV to address concerns about digital payments

A webinar entitled ‘Digital Payment – Addressing Business Concerns’, in collaboration with Bank of Valletta.

On the 5th of November the Malta Chamber of SMEs organized a webinar entitled ‘Digital Payment – Addressing Business Concerns’, in collaboration with Bank of Valletta.

The idea behind this webinar was for members to be able to raise the main issues and concerns, following the recently introduced charges for corporate accounts, on which the SME Chamber was receiving numerous complaints. This mainly concerned charges on coin deposits, use of cheques and transfers.

Mr. Paul Abela, mentioned that during the past months a number of members have approached the SME Chamber to voice their concerns following the introduction of such charges. Mr. Abela mentioned that the SME Chamber has already held meeting with BoV in order to possibly find a solution for specific issues, in particular those where their main business activity depended on coins, such as those operating vending machines.

The Webinar also saw the participation of Mr. Kenneth Farrugia who is the Chief Business Development Officer at BoV who in particular mentioned that customers are more and more opting to use digital payments as opposed to traditional means.
During the webinar, members were offered alternatives available for BoV clients which would drastically reduce the use of cheques in particular when it comes to pay salaries and to pay other suppliers.

A detailed overview was given by Ms. Tonia Naudi who is the Head Multi- Channel & Payments Business Electronic Banking Services at BoV explained the different digital options available, through the use of the BoV app.

As part of a dedicated Q&A a number of members raised the main queries related to the alternative methods available and raised issues they encounter through the use of these alternative methods. Bank of Valletta took note of the main concerns raised and assured members present that the processes will be reviewed internally.

Members who were not able to join, but would like to view the recorded webinar are to get in touch with Fabian Demicoli on

The Malta Chamber of SMEs is currently gathering feedback from members on the difficulties and issues encountered. Feedback received will be sent to BoV for further review. Interested members are to send feedback to Andrew Aquilina via email to;