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01 December 2022
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During a meeting with Economy Minister Silvio Schembri and Permanent Secretaries Ronald Mizzi and Jonathan Vassallo, the SME Chamber officials exchanged views on the importance of elevating the level of service across the board.
This includes proper customer care services, a client centric approach, automation and digital investments and streamlining the implementation of AML requirements.
The SME Chamber emphasised that the banking market was still not operating in a healthy manner, in fact big imbalances were still present and clients were not being served in a satisfying manner. A bigger effort needs to be put in place in order to give access to basic and good quality banking service and to increase the choice for clients and competition.
Minister Schembri said that the challenges in this area were not small ones and require actions which are deeper routed. The Minister explained that we should keep in touch in order or him to continue being the voice of businesses in this respect and to push for change. It is however sure that the government is sensitive to this reality and will work to ensure that there is fair access to basic services.
During this meeting the Malta Chamber of SMEs was represented by its CEO Ms Abigail Agius Mamo and Council Members Mr Mario Ciantar and Mr Beppe Muscat.
The Malta Chamber of SMEs represents over 7,000 members from over 90 different sectors which in their majority are either small or medium sized companies, and such issues like the one we're experiencing right now, it's important to be united. Malta Chamber of SMEs offers a number of different services tailored to its members' individual requirements' and necessities. These range from general services offered to all members to more individual & bespoke services catered for specific requirements.
A membership with Malta Chamber of SMEs will guarantee that you are constantly updated and informed with different opportunities which will directly benefit your business and help you grow. It also entails you to a number of services which in their majority are free of charge and offered exclusively to its members (in their majority all free of charge).