Fabian Demicoli

GRTU survey: E-Commerce and Payments

 Following a request made by our representatives in Brussels, EuroCommerce, in order to be able to represent the views of our members in their negotiations on the topic, GRTU has conducted a survey and below are the results:

 

84% of respondents said that they have an internet site and half of these said that they accept orders and take payment through the internet site. Most admit that only a small percentage of their sales are made online:

0-5% – 73% of respondents

10-50% – 15% of respondents

50-75% – 8% of respondents

75% – 4% of respondents

A good majority of those who accept payments from an internet site say that they also take orders from outside the country and from the whole of the EU however the amount of sales coming from places other than Malta is very small. Those that do not operate cross border say that they find Logistics a challenge. The payment methods accepted are MasterCard/Visa Credit and Paypal. Slightly less than half of the respondents use a payment security tool while the rest do not. Only a very small percentage say that they find problems with these tools.

Finally the GRTU asked them about the approximate level of fraud from internet payments. They said it was between 0 and 5%.

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