Fabian Demicoli

GRTU complains to VGT on the excessive delays at the payment office

GRTU has written to VGT following complaints we received by Burdnara cargo haulers, members of GRTU, who reported excessive delays at the VGT payment office. These delays, particularly now in summer in addition to other problems, is causing terrible losses of time for these operators. We explained that VGT also cannot afford to have this congestion. We asked for immediate action to tackle the problem.

 

 

 

 

 

 

 

 

 

 

In their reply, VGT explained that are currently in the process of implementing a new computerized documentation system and that unfortunately, as it always happens in such cases, teething problems arise and inevitably delays are experienced. They assured the GRTU that VGT is doing its utmost to overcome these unnecessary delays and to reinstate a smooth flow of processing of documentation for all esteemed clients in the least possible time. They also apologized for any inconvenience this has caused to our members and assured us further that a remedial measure is being implemented.

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