SME Chamber organises an information session on the Customs Department new IT system
19 January 2023
The Malta Chamber of SMEs organised an online information session for its members about the...
Eight European organisations of social partners have adopted joint Guidelines (www.epsu.org/a/6782) setting out the practical steps that can be taken by employers, workers and trade unions to tackle problems of third-party violence in a range of different service sectors. The guidelines have been agreed by CEMR, CoESS, EFEE, EPSU, ETUCE, EuroCommerce, HOSPEEM and UNI Europa, all sectors which face the challenge of violence originating from members of the public.
The European Working Conditions Survey shows that almost one in ten workers in the EU report having suffered violence, bullying or harassment at work in the previous year (results 2005 survey). According to the survey, carried out by the European Foundation for the Improvement of Living and Working Conditions, third party violence at the hands of clients, customers or patients is more common than violence from work colleagues. Threats of violence and actual violence from third parties are most common in a variety of sectors.
The eight sectors are increasingly concerned about the impact of such violence since it not only undermines the health and dignity of individual workers, but also has a very real economic impact in terms of absences from the workplace, morale and staff turnover.
The Guidelines are the outcome of a two-year process supported by the European Commission to assess the issues through research, workshops and the exchange of best practices. The Guidelines aim to:
Increase awareness and understanding of employers, workers, their representatives and other public authorities (e.g. health and safety agencies, police, etc) of the issue of third party violence
Demonstrate the commitment of social partners to working together and sharing experiences and good practice to help prevent and manage problems of harassment and/or violence instigated by third parties and reduce the impact on employees' health and well-being, sickness absence and productivity.
Provide employers, workers and their representatives at all levels with Guidelines to identify, prevent manage and tackle problems of work related harassment and violence instigated by third parties.
The Guidelines complement the cross-sectoral agreement on violence and harassment at work, adopted in 2007.
CEMR, CoESS, EFEE, EPSU, ETUCE, EuroCommerce, HOSPEEM and UNI Europa will work together to implement the Guidelines in all member states.
The Malta Chamber of SMEs represents over 7,000 members from over 90 different sectors which in their majority are either small or medium sized companies, and such issues like the one we're experiencing right now, it's important to be united. Malta Chamber of SMEs offers a number of different services tailored to its members' individual requirements' and necessities. These range from general services offered to all members to more individual & bespoke services catered for specific requirements.
A membership with Malta Chamber of SMEs will guarantee that you are constantly updated and informed with different opportunities which will directly benefit your business and help you grow. It also entails you to a number of services which in their majority are free of charge and offered exclusively to its members (in their majority all free of charge).