Following a complaint put forward by the GRTU to Ing Anthony Rizzo, CEO of the Malta Resources Authority, and reported in the GRTU newSTRING of the 27th of August 2010, Ing Rizzo requested a reply from Enemalta on GRTU's complaint. Reply Below:
"Following discussions with ARMS Ltd please note that ARMS Ltd will be taking the following actions:
They are reviewing all accounts t ensure that the bills are issued to cover past consumption. Where the consumption billed is for 6 months or more they will be granting consumers 120 days of credit rather that the usual 45 days. The consumer is being informed by arms Ltd through a letter issued with the bill/s.
At present they are taking the measure to come in line with the billing schedule thereby issuing bills on a bi-monthly basis. They are expecting to achieve this for all accounts by end of this year or earlier depending on the billing schedule for the particular locality."
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