SME Chamber President meets MDB Officials
22 April 2024
Malta Chamber of SMEs President Mr Paul Abela met MDB Chairman Leo Brincat and CEO...
Consumer market study
26 July 2013
Up to €8.6 billion could be
saved by EU consumers by switching from their internet provider to one with
cheaper tariffs. A new EU study
estimates that EU consumers could save, on aggregate, up to €8.6 billion per year
by switching their internet provider: The Staff Working Document published
yesterday examines consumer experience of Internet access and provision across
the EU.
It found that over a third of respondents had experienced problems with
their Internet provider over the last year. The biggest reported problems were
internet outages, slower than advertised speeds and poor customer service.
Barriers to switching, such as early termination fees, long contract duration,
difficulties in comparing offers and service interruptions when switching were
also identified. Many customers experienced high levels of satisfaction when
switching providers and that on average; they saved €14.7 per month.
their Internet provider over the last year. The biggest reported problems were
internet outages, slower than advertised speeds and poor customer service.
Barriers to switching, such as early termination fees, long contract duration,
difficulties in comparing offers and service interruptions when switching were
also identified. Many customers experienced high levels of satisfaction when
switching providers and that on average; they saved €14.7 per month.
