Fabian Demicoli

Arriva from bad to worse

GRTU was the National Organisation that
backed the reform of the public transport system. Malta badly needed a new
public transport system as the old one was not only archaic but beyond reform.
When Arriva came GRTU did its best to cooperate believing that a better and
more modern transport system could ease the tremendous traffic problems that
Malta is facing,

resolve the ever increasing environmental hazard of excessive
emissions and, more especially in the case of our members, better means to
connect to commercial centres and thus facilitate increased business. But what
a dream has this turned out to be.
There is only one word that can describe Arriva today.

It is
a DISASTER. One year after, the problems that were there, and that all of us
optimists believed to be temporary, have now not only become permanent but the
delays and inefficient service have actually increased. Adding to the burdens
that commuters are suffering on a day to day basis because of Arriva that had
started relatively more customer friendly than the previous regime, Arriva has
now become increasingly arrogant. Hardly a day passes that the GRTU does not
receive complaints and stories of incredible misbehavior by Arriva personnel.

There is never an excuse for misbehavior. There is never an
excuse for bad service. We have given up complaining because Arriva gives the
impression that they simply do not care. It is obvious that Arriva is incapable
of resolving its own problems. Its bad management goes beyond any reasonable
comprehension. It is now up to Government to take serious action. Malta cannot
simply afford any more this lousy service. Malta deserves much much better.

What we can do for you










The Malta Chamber of SMEs represents over 7,000 members from over 90 different sectors which in their majority are either small or medium sized companies, and such issues like the one we're experiencing right now, it's important to be united. Malta Chamber of SMEs offers a number of different services tailored to its members' individual requirements' and necessities. These range from general services offered to all members to more individual & bespoke services catered for specific requirements.

A membership with Malta Chamber of SMEs will guarantee that you are constantly updated and informed with different opportunities which will directly benefit your business and help you grow. It also entails you to a number of services which in their majority are free of charge and offered exclusively to its members (in their majority all free of charge).