To cope with labour shortages, the commerce sector will have to draw workers from the older age group, concluded the ILO Global Dialogue Forum last week. The Forum examined ways in which the work processes and environment can be adapted to facilitate the participation of older workers in the retail sector labour market.
EuroCommerce presented good practices, implemented at both national and European level, to over 40 government, employers' and workers' delegates from more than 25 countries. The delegates agreed that the retail sector's social dialogue should design initiatives to attract and retain workers of all ages in a highly competitive demographic context.